Returns & Exchanges

At Chan Luu, we want you to be completely satisfied with your purchase; if you are not, we accept returns of unworn, unwashed, and undamaged items within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Follow the prompts to download and print your prepaid shipping label, or opt for a QR code for a printerless drop-off experience.

• 3.
  Package Your Items

  Place the items in their original packaging, ensuring all jewelry pouches and tags are included to prevent damage during transit.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; once received, please allow 5-7 business days for your refund to be processed.